Creative Merch LLC / ByGrey.Art - Return Policy
Last Updated: 12/30/2023
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Thank you for shopping with Creative Merch LLC. We want to ensure your satisfaction with our clothing products. Please read our Return Policy carefully to understand your options for returning items.
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1. Eligibility for Returns
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item for a replacement or refund. Text 1(385)457-9886
b. Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 7 days of receiving the product. We will arrange for the correct item to be sent to you or provide a refund.
c. Size Issues: If the size you ordered does not fit, you may return the item for a size exchange. Please contact us within 30 days of receiving the product. The item must be in its original condition.
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2. Return Process
a. Contact Us: To initiate a return, please contact our customer service team at info@bygrey.art or by texting to 1(385)457-9886 with your order number, a description of the issue, and, if applicable, clear photos of the defective or damaged item.
b. Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
c. Return Shipping: You are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items. We recommend using a trackable shipping method for returns.
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3. Condition of Returned Items
To be eligible for a return, items must be:
a. In their original condition with tags attached(if applicable).
b. Unworn, unwashed, and free of any odors.
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4. Refunds and Exchanges
a. Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow 7 days for the refund to be processed.
b. Exchanges: If you are requesting an exchange for a different size, we will ship the new item once the return is received and processed. You will be responsible for any price difference and shipping costs.
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5. Non-Returnable Items
Certain items are non-returnable, including:
a. Items marked as final sale.
b. Gift cards.
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6. Contact Information
If you have any questions about our Return Policy, please contact us at info@bygrey.art
Thank you for choosing Creative Merch LLC. We appreciate your business!
Creative Merch LLC / ByGrey.Art - Terms of Service
Last Updated: 12/20/2023
Welcome to Creative Merch LLC! Please read these Terms of Service ("Terms") carefully before using our website or purchasing our clothing products. By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Acceptance of Terms
By using the Creative Merch LLC website ("Site") or purchasing our clothing products ("Products"), you agree to comply with and be bound by these Terms. Creative Merch LLC reserves the right to modify or revise these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to stay informed of any changes. Your continued use of the Site or purchase of Products after the posting of changes constitutes your acceptance of the updated Terms.
2. Products and Orders
a. Product Descriptions: Creative Merch LLC strives to provide accurate and up-to-date information regarding our Products. However, we do not warrant that the product descriptions, colors, or other content on the Site are accurate, complete, reliable, current, or error-free.
b. Orders: By placing an order through our Site, you represent and warrant that you are at least 18 years old or are using the Site with the supervision of a parent or guardian. Creative Merch LLC reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.
3. Pricing and Payment
a. Pricing: All prices for Products are subject to change without notice.
b. Payment: Payment for Products is due at the time of purchase. We accept major credit cards and other payment methods as indicated on the Site. By providing a credit card or other payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order.
4. Shipping and Delivery
a. Shipping: Creative Merch LLC will make commercially reasonable efforts to ship orders within the estimated timeframes provided. However, we do not guarantee delivery dates and are not responsible for delays.
b. Delivery: Title and risk of loss for the Products pass to you upon our delivery to the carrier. Creative Merch LLC is not responsible for lost or stolen packages.
5. Returns and Exchanges
Please refer to our separate "Returns and Exchanges Policy" for detailed information regarding the return and exchange process.
6. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Creative Merch LLC and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on this content without explicit permission.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of State of Utah. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the state and federal courts located within State of Utah.|
8. Contact Information
If you have any questions about these Terms, please contact us at info@bygrey.art
Thank you for choosing Creative Merch LLC! We appreciate your business.